Cleveland's premier live music venue revitalizes VIP memberships with Etix integration and auto-renewal technology
The Music Box Supper Club
Cleveland, OH
The Music Box Supper Club opened in early fall 2014 in downtown Cleveland in an iconic building that once housed Club Coconuts. Today, the venue features two stages—the downstairs Supper Club and the upstairs Concert Hall—plus a restaurant offering à la carte dining.
The Music Box was voted Best Live Music Venue in 2017 and 2018 by Cleveland Magazine readers, establishing itself as a premier entertainment destination in Northeast Ohio.
"What we needed was someone to pull together our ticketing platform with a payment gateway for the VIP program renewals. There's no question that there were challenges for LoyaltyMatch to overcome. The bottom line is that LoyaltyMatch built a system that solved our problem, which is helping our bottom line. The system also sets up well for the addition of a full VIP loyalty rewards program in the future."
One of the features fans found especially popular was the Music Box VIP Membership, which offered perks including:
Music Box management saw a drop in VIP Membership renewals and needed a solution that would:
LoyaltyMatch provided an updated API integration with Etix, Music Box's ticketing company, creating a seamless bridge between ticketing, payments, and membership management.
Custom API integration connecting LoyaltyMatch platform with Etix ticketing system, enabling real-time data synchronization and membership management.
Secure payment processing integrated with membership platform, enabling automatic VIP membership renewals without manual intervention.
Automated membership renewal process reducing friction and churn, ensuring continuous VIP membership and revenue stability.
Full API-driven membership control allowing Music Box to create, update, and delete Etix memberships directly from the LoyaltyMatch platform.
Platform architected to support both VIP pay-for memberships and free loyalty memberships, enabling tiered engagement strategies.
System designed for expansion into full loyalty rewards program, identifying high-value customers and converting them to paid memberships.
With the Etix integration and API-driven membership management, Music Box is positioned to grow VIP subscriptions through auto-renewals and to introduce a full loyalty rewards program.
The combined approach supports both member acquisition and revenue growth. Music Box can now identify high-value customers in the free membership tier and convert them to paid VIP memberships, all while increasing total membership numbers and venue revenue.
LoyaltyMatch built a system that solved Music Box's immediate problem while establishing a foundation for future loyalty program expansion—helping their bottom line today and positioning them for tomorrow's growth.
Whether you need ticketing integration, auto-renewals, or a full loyalty rewards program, LoyaltyMatch can help your venue grow memberships and revenue.
Schedule a DemoThe Music Box Supper Club features two stages—the downstairs Supper Club and the upstairs Concert Hall—plus a restaurant offering à la carte dining. Voted Best Live Music Venue by Cleveland Magazine readers in 2017 and 2018, the venue continues to be Cleveland's premier destination for live entertainment.
Visit MusicBoxCL.com →